Designing a new call centre can be a daunting task. This offer provides the ability to discuss the configuration and design of a new call centre with an experienced call centre design specialist. By discussing call routing options, agent call distribution and reporting needs in depth prior to implementation, all operational needs are met and caller-satisfaction-affecting-pitfalls are avoided.
This offer can remove the complexity of creating a new call centre away from the client and reassurance that their needs are addressed. As all discussions are documented and the programming is well detailed, the client can relax in the knowledge that their requirements will be interpreted and implemented into a first-class call centre, benefiting from all current industry best practice standards.
This course can be completely customised for each client as appropriate.