Dialogue intelligence Power Bi Reporting Training
Dialogue Intelligence in conjunction with Power Bi is a powerful reporting tool to provide you with historical data. Power BI provides the ability to analyse and visualize the data to help you get more insights from your call centre.
| Duration | 90 minutes per session |
| Group Size | Up to 5 people per session |
| Prerequisite | No Prerequisite |
| Course type | Contact centre supervisor |
| Training Room Prerequisites | Meeting Room TV/Projector PC/Laptop with Power BI |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This Should take place before a Go Live |
Course Content
Upon successful completion, delegates will be able to understand the following:
- Measurements per flow of Dialogue Intelligence
- Inbound call
- Outbound call
- Agent Hunt time
- Agent Discharge (Wrap Up) / Handle Time6
- Hold time
- ‘Go To’ Report Buttons
- Power Bi Report Filters
- Report Visual Controls – Power Bi
- PowerBi Dashboard
- UCC Report
- Contacts Report
Skills Report
Agents Report
Transferee Report
Status Overview
Dialogue Overview
Classification Overview