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Dialogue intelligence Power Bi Reporting Training

Dialogue Intelligence in conjunction with Power Bi is a powerful reporting tool to provide you with historical data. Power BI provides the ability to analyse and visualize the data to help you get more insights from your call centre.

Duration 90 minutes per session
Group Size Up to 5 people per session
Prerequisite No Prerequisite
Course type Contact centre supervisor
Training Room Prerequisites Meeting Room
TV/Projector
PC/Laptop with Power BI
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions

Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams

Note This Should take place before a Go Live

Course Content

Upon successful completion, delegates will be able to understand the following:

  • Measurements per flow of Dialogue Intelligence
  • Inbound call
  • Outbound call
  • Agent Hunt time
  • Agent Discharge (Wrap Up) / Handle Time6
  • Hold time
  • ‘Go To’ Report Buttons
  • Power Bi Report Filters
  • Report Visual Controls – Power Bi
  • PowerBi Dashboard
  • UCC Report
  • Contacts Report

Skills Report

Agents Report

Transferee Report

Status Overview

Dialogue Overview

Classification Overview

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