Dialogue Studio
This course will demonstrate how to use the features and functionality of the Dialogue Studio Tool. This will cover use of the standard nodes and nodes available on NodeRed. Attendees will have a good knowledge of how to configure their own Dialogue Studio System.
| Duration | Up to 4 hours per session |
| Group Size | Up to 5 people per session |
| Prerequisite | To have completed the User Management course |
| Course type | Contact Center Administration |
| Remote Training Requirements/td> | Sessions will be hosted using Microsoft Teams |
| Note | This Should take place before a cutover |
Course Content
Upon successful completion, delegates will be able
to configure:
Introduction to Dialogue Studio
- What is Dialogue Studio
- Understand how Dialogue Studio connects to Anywhere365
- Understand nodes
- Overview of Anywhere365
How to start building a Flows
- How to connect to the UCC
- What are the integration possibilities, Prompts & Plugins
- Build a basic flow
- Deploy your Flow
- Use an Ask & Wait Node
- Use an Switch Node
- Understand the options in an Action node
Basic Nodes
- Export and Import Nodes
- Import existing standard nodes
- Import new nodes
- Holiday Nodes
- Time Switch Node
Working with Imported Nodes
- Configuring Out of Hours Procedure – Disconnect
- Configuring Out of Hours Procedure – Sending Customer to Voicemail
- Configuring Out of Hours Procedure- Callback
- Configuring Out of Hours Procedure- Forwarding a Call
- Holiday procedures
Working with Dialogue Studio & Other Nodes
- Debug Nodes
- Debug Details
- Catch All Node
- Function Node
- Enabling/Disable Node
- Group Nodes