Go Live Support
This course offering provides live day support to all users on the system go-live.
| Duration | Approx 8 hours per day |
| Group Size | Typically 1 trainer per 50 users |
| Prerequisite | No Prerequisite |
| Course type | Go Live support |
| Training Room Prerequisites | N/A |
| Remote Training Requirements | Go live support can be delivered remotely if required |
| Note | This course should take place on the day of a cutover |
Course Content
Trainers will be on hand to:
- Provide support for operators to ensure confident use during a live situation
- Assist individuals unable to attend any end user classroom sessions
- Answer any questions during the day
- Troubleshoot any problems
- Ensure seamless adoption and transition of new technology
- Allow project engineers to concentrate on live day changes/updates