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Go Live Support

This course offering provides live day support to all users on the system go-live.

Duration Approx 8 hours per day
Group Size Typically 1 trainer per 50 users
Prerequisite No Prerequisite
Course type Go Live support
Training Room Prerequisites N/A
Remote Training Requirements Go live support can be delivered remotely if required
Note This course should take place on the day of a cutover

Course Content

Trainers will be on hand to:

  • Provide support for operators to ensure confident use during a live situation
  • Assist individuals unable to attend any end user classroom sessions
  • Answer any questions during the day
  • Troubleshoot any problems
  • Ensure seamless adoption and transition of new technology
  • Allow project engineers to concentrate on live day changes/updates

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