Avaya Aura is an established provider of UC technology for enterprise solution from IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions.

The Avaya Aura UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.

If you need more focus on certain areas, such as Personal Assistants setting up video meetings for their managers to an advisor in the call centre handling a customers enquiry, we can help.

Avaya Aura is an established provider of UC technology for enterprise solution from IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions.

The Avaya Aura UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.

If you need more focus on certain areas, such as Personal Assistants setting up video meetings for their managers to an advisor in the call centre handling a customers enquiry, we can help.

Request more information on any of our courses

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Go-Live Support
Back Office End User
Contact Centre End User
Contact Centre Supervisor
Administration
Consultancy and Data Gathering

Go-Live Support

Service

This course offering provides support to all users on the system go-live. This support is available for all Avaya solutions and can be customised for larger installations.

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Back Office End User

Handsets
This course aims to give delegates a basic level of understanding of the end user functionality for the Avaya handsets and Unified Voicemail. Features such as basic call handling and transferring will be covered.
Delegates will also receive basic training on the Graphical User Interface (GUI) and Telephone User Interface (TUI) features of the unified voicemail when used with Outlook or Notes. Everyday use of the voicemail system will be covered.

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This course aims to give delegates a high level of understanding of the end user functionality for the Avaya handsets and voicemail. As well as covering the basic end user functions, super user training covers the more enhanced features of the phone, allowing super users to effectively provide a first line of support to their colleagues should this be required.
As well as advanced handset training, delegates will receive comprehensive training on the features and functionality of the voicemail system. Current business ‘Best Practice’ will be covered for the handset and the voicemail.
Super users will subsequently be able to provide answers to most frequently asked questions during Go-Live.

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Softphone
This course offers training on the Avaya Equinox Desktop features and functionality.
Avaya Equinox is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya Equinox enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel. It also can connect to products such as Microsoft Outlook, and offers conferencing, presence and chat (if required/purchased).

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This course offers an overview of the Avaya Spaces collaboration Tool. Taking an in Depth look at the multiple forms of communication, voice, video, and instant messaging.

Users will create spaces, make and receive video calls.

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This course offers training on the Avaya One X Communicator features and functionality.
Avaya one-X Communicator is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya one-X Communicator enables you to log into your company’s server remotely and make and receive telephone calls from your telephone extension.

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Mobile
This course offers training on the IX Workplace Mobile features and functionality.
IX Workplace is a mobile application that enables you to control telephone calls (both incoming and outgoing) directly from your iOS or Android mobile app. IX Workplace enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel and acts you your own work desk phone would have done if you could have taken it with you outside of the office. It also can connect to products such as Microsoft Outlook, mobile contacts and offers conferencing, presence and chat (if required/purchased)

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This course offers an overview of the Avaya Spaces collaboration Tool. Taking an in Depth look at the multiple forms of communication, voice, video, and instant messaging.

Users will create spaces, make and receive video calls.

Download Course Catalogue

Attendant

This course offering training on the Avaya Equinox attendant features and functionality. Switchboard Operators are educated on basic call handling. Hand on training and exercises will be used throughout the course.

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Download Course Catalogue

Contact Centre – Agent

Handsets
This course aims to give delegates a basic level of understanding of the end user functionality for the Avaya handsets and Unified Voicemail. Features such as basic call handling and transferring will be covered.
Delegates will also receive basic training on the Graphical User Interface (GUI) and Telephone User Interface (TUI) features of the unified voicemail when used with Outlook or Notes. Everyday use of the voicemail system will be covered.

Download Course Catalogue

Softphone Audio
This course offers training on the Avaya One X Communicator features and functionality.
Avaya one-X Communicator is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya one-X Communicator enables you to log into your company’s server remotely and make and receive telephone calls from your telephone extension.

Download Course Catalogue
This course offers training on the Avaya Equinox Desktop features and functionality.
Avaya Equinox is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya Equinox enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel. It also can connect to products such as Microsoft Outlook, and offers conferencing, presence and chat (if required/purchased)

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Softphone CC
This course provides a general introduction to IX workspace and covers the tasks that contact centre agents can perform.

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This course provides a general introduction to IX workspace including multimedia and covers the tasks that contact centre agents can perform.

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This course offers an overview of the ACCS IP Agent features and functionality. End user functionality such as transferring calls and conference calls is covered. ACD functionality is also shown such as logging into the call centre and making themselves available.
Hands on training and exercises are used throughout the course to demonstrate basic call handling and IP Soft-phone features.

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This course provides a general introduction to Avaya One X Agent Elite and covers the tasks that contact centre agents can perform.

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Contact Centre – Supervisor

Contact centre reporting & recording

Avaya Analytics is a reporting platform that allows you to view and analyse Avaya Oceana solution data through historical interaction dashboards, enabling you to get insights to enhance customer experience and agent performance and streamline contact centre operations. This course provides an overview to Avaya Analytics and introduces its features and capabilities.

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This course provides a general introduction to Avaya Supervisor and Reporting and will be given a comprehensive overview of the system and will also gain practical experience of administering Agents and running Real Time and Historical Reports.
It is designed to educate contact centre supervisors on how the system functions, where different types of reports can be found and how to run these reports in order to manage the contact centre effectively.

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Avaya CMS Supervisor provides the information and management tools that customers need to monitor and analyse the performance of their contact centre operations, showing where improvements are needed and where to take fast effective action.
This course provides an introduction to CMS Supervisor. It is designed to educate contact centre supervisors on how the system functions, where different types of reports can be found and how to run these reports in order to manage the contact centre effectively.

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Download Course Catalogue

Administration

System Admin
This course provides a general introduction to administering the Avaya Aura (CM). Delegates will be given a comprehensive overview of the system and will also gain practical experience of administering the Avaya Aura CM server to do basic adds, moves and changes.

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This course provides a general introduction to Avaya Communication Manager. Delegates will be given a comprehensive overview of the system and will also gain practical experience of administering the CM server to do basic adds, moves and changes.

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Contact Centre Admin
This course takes delegates through the basic administration of the Avaya ACD (Automatic Call Distribution) system. Attendees will be educated on various features such as Hunt Groups and agent work states as well as the basic administration of vectors, including the insertion and deletion of vector steps.

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This course is designed for Call Centre Administrators who have responsibility for the daily administration of ACCS via CCMA (Web Browser). It is designed to educate contact centre administrators on how the system functions, Basic computer skills, understanding of CM call centre phone-sets and call centre working.

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Avaya CMS Supervisor provides the information and management tools that customers need to monitor and analyse the performance of their contact centre operations, showing where improvements are needed and where to take fast effective action. This course provides an overview of CMS and covers areas such as reporting and agent skill administration. The back end of CMS administration is also explored such as backups, terminal administration and setting up new supervisor logins.

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Consultancy and Data Gathering

Discover the methodology we apply to assess your training needs to ensure the training we deliver is the correct one for your company

OUR METHODOLOGY