Avaya CMS Report Designer – 2 Day Course
Avaya CMS Supervisor provides the information and management tools that customers need to monitor and analyse the performance of their contact centre operations, showing where improvements are needed and where to take fast effective action.
This course is aimed at administrators and supervisors. It introduces the report designer and explains how reports can be manipulated to show the desired information and how these modifications can be made. Exercises will be provided to give delegates the experience of creating different types of reports. The course covers manual manipulation via the report designer.
| Duration | 2 days |
| Group Size | Up to 5 people per session |
| Prerequisite | Ideally 1-2 months experience of CMS Supervisor. Report Designer License must be activated! |
| Course type | Administration |
| Training Room Requirements | Meeting Room PC/Laptop per attendee, loaded with CMS Supervisor software and connected to network and CMS Server Each attendee must bring with them their CMS login Flipchart/ whiteboard Projector |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course must take place after a cutover and the system must be signed off by the end client. |
Course Content
Upon successful completion, delegates will understand / be able to: