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Avaya CMS Report Designer – 2 Day Course

Avaya CMS Supervisor provides the information and management tools that customers need to monitor and analyse the performance of their contact centre operations, showing where improvements are needed and where to take fast effective action.
This course is aimed at administrators and supervisors. It introduces the report designer and explains how reports can be manipulated to show the desired information and how these modifications can be made. Exercises will be provided to give delegates the experience of creating different types of reports. The course covers manual manipulation via the report designer.

Duration 2 days
Group Size Up to 5 people per session
Prerequisite Ideally 1-2 months experience of CMS Supervisor.
Report Designer License must be activated!
Course type Administration
Training Room Requirements Meeting Room
PC/Laptop per attendee, loaded with CMS Supervisor software and connected to network and CMS Server
Each attendee must bring with them their CMS login
Flipchart/ whiteboard

Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course must take place after a cutover and the system must be signed off by the end client.

Course Content

Upon successful completion, delegates will understand / be able to:

  • Determine custom report needs and design a report
  • Use the real-time and historical databases to determine field definitions
  • Identify field definitions by using CMS database references
  • Determine and manipulate calculations for field descriptions
  • Use the dictionary for calculations, constants and database items
  • Understand the limits of customised report writing
  • Create customised reports
  • Request more information on any of our courses