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Avaya Communication Manager Advanced Administration

This course builds upon the Avaya CM Basic System Administration and is designed to educate administrators to an advanced level.
The course covers the different types of hardware available and their properties as well as detailed configuration of DS1 boards and AAR & ARS analysis.

Duration 1 day
Group Size Up to 5 people per session
Prerequisite Attendees must have completed the Avaya Communication Manager Basic Administration before attending this course
Course type Administration
Training Room Requirements Meeting Room
3-4 phones
Ethernet cable and port per phone
PC/Laptop loaded with ASA software and connected to network
IP Address and Port number of switch
Flipchart/ whiteboard
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course must take place after a cutover and the system must be signed off by the end client.

Course Content

Upon successful completion, delegates will be able to:

  • Understand port networks
  • Understand system architecture
  • Understand trunk user groups
  • Administer ARS & AAR analysis
  • Administer ARS & AAR partitioning
  • Understand and administer uniform dial plan
  • Understand and administer class of restriction
  • Understand toll analysis table
  • Administer digit conversion tables
  • Administer route patterns
  • Implement least cost routing
  • Administer time of day routing
  • Overview of night service options
  • Configure EC500
  • Understand System features
  • Create Logins and understand Permissions
  • Understand reports
  • Troubleshooting using Avaya documentation
  • Change Station Security Code from the phone
  • Set up meet me conferencing
  • Logging in via Telnet
  • Using the Web Interface
  • Activate Call Forward from any phone
  • Use Enhanced Call Forwarding
  • Understand System Capacity
  • Avaya Site Administration Features
  • Learn to use Avaya Documentation
  • Status command

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