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Avaya Communication Manager Basic Administration

This course provides a general introduction to Avaya Communication Manager. Delegates will be given a comprehensive overview of the system and will also gain practical experience of administering the CM server to do basic adds, moves and changes.

Duration 1 day
Group Size Up to 5 people per session
Prerequisite No prior knowledge required
Course type Administration
Training Room Requirements Meeting Room
3-4 phones
Ethernet cable and port per phone
PC/Laptop loaded with ASA software and connected to network
IP Address and Port number of switch
Flipchart/ whiteboard
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course must take place after a cutover and the system must be signed off by the end client.

Course Content

Upon successful completion, delegates will be able to:

  • Log into the system
  • Use the keyboard to navigate around the system
  • Understand the command structure and Use
  • Use the help command
  • Understand differences between Emulation and GEDI Interface
  • Understand the Dial Plan
  • Administer Feature Access Codes
  • Understand the various voice terminals
  • Administer Stations including Analogue, Digital, IP and Attendant Consoles
  • Understand Port Configuration
  • Understand differences between Analogue and Digital port configuration
  • Create and enable new extensions
  • Understand IP Extension Form
  • Add an IP Softphone/One X Communicator
  • Understand features available and assign these to extensions
  • Administer pick up groups and enhanced call pickup
  • Create paging groups
  • Administer Team Buttons, Bridged Appearances and Busy Indicators
  • Administer Post Messages
  • Administer Abbreviated Dialling – System and Enhanced
  • Administer Cover Paths, Coverage Answer Groups, Remote Coverage and Time of Day Coverage
  • Create hunt groups
  • Understand COR, basic toll analysis and COS permissions

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