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Avaya Spaces (Cloud)

This course offers an overview of the Avaya Spaces collaboration Tool. Taking an in Depth look at the multiple forms of communication, voice, video, and instant messaging.

Users will create spaces, make and receive video calls.

Duration 2 hours per session
Group Size Up to 8 people per session
Prerequisite No prior knowledge required
Course type Back Office End User
Training Room Requirements Meeting Room or Remote
Projector/Screen
Agent Logins and Passwords
1 PC/Laptop between 2 people with Softphone installed.
1 pc/laptop for trainer with softphone linked to a sample Agent login for demo purposes
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover.

Course Content

Upon successful completion, delegates will be able to:

  • Logging into Spaces

The Dashboard

  • Spaces
  • My Meeting Room
  • Create a new Space
  • Searches
  • Recent Spaces
  • Direct Messages
  • Hide and Delete Direct Messaging Sessions

Spaces

  • What are Spaces
  • Create a New Space
  • My Meeting Room
  • Public Spaces
  • Adding More People to a Space
  • Dial- In
  • Favourites
  • Settings and CU360
  • Video Calling
  • The tabs

Video Calling

  • Click in the Call Window
  • Inviting Members
  • The Video Window
  • Screen Sharing
  • Zoom Controls
  • Video Recording
  • The Chat Tab

The Posts Tab

  • New Posts
    Tasks Tab
  • New Task
    Meetings Tab
  • Delete Recordings

Avaya Spaces Room

  • Introduction
  • CU360 Set Up
  • Adding the CU360 to a Spaces Video Call
  • CU360 Remote
  • Settings

Dial in Connections

  • Introduction
  • Using Dial-In

The Mobile App

  • The Dashboard
  • Chat Tab
  • Posts Tab
  • Tasks Tab
  • Video Calling

Chrome Extension

  • Introduction
  • Installing the Extension
  • Adding your Calendar
  • Logging Out
  • Disable or Remove an Account
  • Using the extension
  • Agenda
  • Spaces

Avaya Meeting Scheduler add-in for Microsoft Office 365

  • Introduction
  • Set-Up
  • Scheduling an Event
  • Joining a Meeting

Microsoft Outlook Add-In

  • Introduction
  • Set-Up
  • Scheduling an Event
  • Joining a Meeting

Microsoft Teams

  • Introduction
  • Extension from Chrome
  • Navigate App in Microsoft Teams

Slack Integration

  • Introduction

Administration

  • Configuring Spaces
  • Whitelisting
  • Supported Languages
  • Creating a Company Domain
  • Adding Users to the Company
  • Admin Area Menu

Guides will be provided for the Interface either before the day by email, or on a memory stick on the day.

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