Avaya Spaces (Cloud)
This course offers an overview of the Avaya Spaces collaboration Tool. Taking an in Depth look at the multiple forms of communication, voice, video, and instant messaging.
Users will create spaces, make and receive video calls.
| Duration | 2 hours |
| Group Size | Up to 8 people per session |
| Prerequisite | No prior knowledge required |
| Course type | Back Office End User |
| Training Room Requirements | Meeting Room or Remote Projector/Screen Agent Logins and Passwords 1 PC/Laptop between 2 people with Softphone installed. 1 pc/laptop for trainer with softphone linked to a sample Agent login for demo purposes |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place before a cutover. |
Course Content
Upon successful completion, delegates will be able to:
- Logging into Spaces
The Dashboard
- Spaces
- My Meeting Room
- Create a new Space
- Searches
- Recent Spaces
- Direct Messages
- Hide and Delete Direct Messaging Sessions
Spaces
- What are Spaces
- Create a New Space
- My Meeting Room
- Public Spaces
- Adding More People to a Space
- Dial- In
- Favourites
- Settings and CU360
- Video Calling
- The tabs
Video Calling
- Click in the Call Window
- Inviting Members
- The Video Window
- Screen Sharing
- Zoom Controls
- Video Recording
- The Chat Tab
The Posts Tab
- New Posts
Tasks Tab - New Task
Meetings Tab - Delete Recordings
Avaya Spaces Room
- Introduction
- CU360 Set Up
- Adding the CU360 to a Spaces Video Call
- CU360 Remote
- Settings
Dial in Connections
- Introduction
- Using Dial-In
The Mobile App
- The Dashboard
- Chat Tab
- Posts Tab
- Tasks Tab
- Video Calling
Chrome Extension
- Introduction
- Installing the Extension
- Adding your Calendar
- Logging Out
- Disable or Remove an Account
- Using the extension
- Agenda
- Spaces
Avaya Meeting Scheduler add-in for Microsoft Microsoft 365
- Introduction
- Set-Up
- Scheduling an Event
- Joining a Meeting
Microsoft Outlook Add-In
- Introduction
- Set-Up
- Scheduling an Event
- Joining a Meeting
Microsoft Teams
- Introduction
- Extension from Chrome
- Navigate App in Microsoft Teams
Slack Integration
- Introduction
Administration
- Configuring Spaces
- Whitelisting
- Supported Languages
- Creating a Company Domain
- Adding Users to the Company
- Admin Area Menu
Guides will be provided for the Interface either before the day by email, or on a memory stick on the day.