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IX Workplace Desktop

This course offers training on the Avaya Equinox Desktop features and functionality.
Avaya Equinox is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya Equinox enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel. It also can connect to products such as Microsoft Outlook, and offers conferencing, presence and chat (if required/purchased)
Hands on training and exercises will be used throughout the course to demonstrate basic call handling and Equinox Desktop features.

Duration 60 minutes per session
Group Size Up to 8 people per session max in one day 40 people
Prerequisite No prior knowledge required
Course type Back Office End User
Training Room Requirements Meeting Room
1 pc/laptop for trainer
Projector/Screen connected to trainer pc/laptop for demo with product installed
Logins and Passwords
1 PC between 2 people with Softphone installed (where possible)
Headsets per pc/laptop
Voicemail style and access details
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:

  • Setup the Equinox Desktop account and logging in
  • Top of Mind explanation
  • Meetings Calendar usage and linking
  • Basic call handling
  • Transferring calls
  • Conference calls
  • Understanding and adding of Equinox Contacts
  • Understanding and using the Local Contacts
  • Understand and use the call History
  • Updating Preferences
  • Zang Spaces Chat (Where applicable)
  • Using Voicemail

Guides will be provided for either before the day by email, or on a memory stick on the day.

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