Soft Console / One X Attendant
This course offering training on the Avaya Soft Console/OSPC/One X Attendant features and functionality. Switchboard Operators are educated on basic call handling.
Hand on training and exercises will be used throughout the course.
| Duration | 3 hours |
| Group Size | Up to 3 people per session |
| Prerequisite | No prior knowledge required |
| Course type | Back Office End User |
| Training Room Requirements | Meeting Room/Training Room 1 PC fully loaded with Soft Console software 2-3 phones to re-enact different scenarios |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place before a cutover |
Course Content
Upon successful completion delegates will be able to:
- Understand the call handling area
- Understand the function keys
- Carry out basic call handling
- Transferring calls
- Position busy
- Operate the Night service
- Use the directory
- Editing and deleting entries from the directory
- Using the programmable feature keys
- Understand the busy lamp field