System Manager
This course provides a general introduction to administering the Avaya Aura (CM). Delegates will be given a comprehensive overview of the system and will also gain practical experience of administering the Avaya Aura CM server to do basic adds, moves and changes.
| Duration | 1 day |
| Group Size | Up to 5 people per session |
| Prerequisite | No prior knowledge required |
| Course type | Administration |
| Training Room Requirements | Meeting Room 3-4 phones Ethernet cable and port per phone PC/Laptop connected to network Access to Avaya System Manager Flipchart/ whiteboard (not remote) Projector (not remote) |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place after a cutover |
Course Content
Upon successful completion, delegates will understand / be able to:
- Log into the Avaya Aura through ‘System Manager’
- Understand the Dial Plan
- Administer Feature Access Codes
- Understand the Media Gateways and voice terminals
- Administer an Analogue Station
- Adding/Removing a SIP Phone
- Logging On/Logging Off a SIP Phone
- Manage Endpoints – Typical Phone Setup
- Understand programmable features available and assign these to extensions
- Administer pick up groups and enhanced call pickup
- Create paging groups
- Administer Team Buttons, Bridged Appearances and Busy Indicators
- Administer Cover Paths, Coverage Answer Groups, Remote Coverage and Time of Day Coverage
- Create hunt groups
- Understand COR, basic toll analysis and COS permissions