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System Manager

This course provides a general introduction to administering the Avaya Aura (CM). Delegates will be given a comprehensive overview of the system and will also gain practical experience of administering the Avaya Aura CM server to do basic adds, moves and changes.

Duration 1 day
Group Size Up to 5 people per session
Prerequisite No prior knowledge required
Course type Administration
Training Room Requirements Meeting Room
3-4 phones
Ethernet cable and port per phone
PC/Laptop connected to network
Access to Avaya System Manager
Flipchart/ whiteboard (not remote)
Projector (not remote)
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place after a cutover

Course Content

Upon successful completion, delegates will understand / be able to:

  • Log into the Avaya Aura through ‘System Manager’
  • Understand the Dial Plan
  • Administer Feature Access Codes
  • Understand the Media Gateways and voice terminals
  • Administer an Analogue Station
  • Adding/Removing a SIP Phone
  • Logging On/Logging Off a SIP Phone
  • Manage Endpoints – Typical Phone Setup
  • Understand programmable features available and assign these to extensions
  • Administer pick up groups and enhanced call pickup
  • Create paging groups
  • Administer Team Buttons, Bridged Appearances and Busy Indicators
  • Administer Cover Paths, Coverage Answer Groups, Remote Coverage and Time of Day Coverage
  • Create hunt groups
  • Understand COR, basic toll analysis and COS permissions

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