Avaya IP Office is an established provider of UC technology for small to mid size business, providing IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions.

The Avaya IP Office UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.

If you need more focus on certain areas, such as Personal Assistants setting up video meetings for their managers to an advisor in the call centre handling a customers enquiry, we can help.

Avaya IP Office is an established provider of UC technology for small to mid size business, providing IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions.

The Avaya IP Office UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.

If you need more focus on certain areas, such as Personal Assistants setting up video meetings for their managers to an advisor in the call centre handling a customers enquiry, we can help.

Request more information on any of our courses

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Select user type

Go Live Support
Back Office End User
Contact Centre Agent
Contact Centre Supervisor
Contact Centre Admin

Go Live Support

Service

This course offering provides live day support to all users on the system go-live.

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Back Office – End user

Handsets (includes vm pro)
This course aims to give delegates a basic level of understanding of the end user functionality for the IP Office handsets and voicemail. Features such as basic call handling and transferring will be covered.
Delegates will also receive an overview of the features and functionality of the voicemail system. Everyday use of the voicemail system will be demonstrated.

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This course aims to give delegates a basic level of understanding of the end user functionality for the IP Office handsets and voicemail. Features such as basic call handling and transferring will be covered.
Delegates will also receive an overview of the features and functionality of the voicemail system. Everyday use of the voicemail system will be demonstrated.

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Softphone (includes VM Pro)
This course offers training on the IX Workplace Desktop features and functionality. IX Workplace is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. IX Workplace enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel. It also can connect to products such as Microsoft Outlook, and offers conferencing, presence and chat (if required/purchased)
Hands on training and exercises will be used throughout the course to demonstrate basic call handling and IX Workplace Desktop features.

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This course offers training on the Avaya IX Workplace Meetings Online features and functionality.
Avaya IX Workplace Meetings Online is a conferencing collaboration tool that enables you to connect to numerous internal (Authenticated) users with EMO licences for IM chat, screen share, whiteboard, audio conversation, video calling functions. And can also be used to invite external users to join the online meeting, it can be used via Web Portal, Workplace Desktop, Workplace Mobile and compatible video conferencing units.

Hands on training and exercises will be used throughout the course to demonstrate the listed features of this conference collaboration tool.

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This course offers an overview of the Avaya Spaces collaboration Tool. Taking an in Depth look at the multiple forms of communication, voice, video, and instant messaging.

Users will create spaces, make and receive video calls.

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Mobile
This course offers training on the IX Workplace Mobile features and functionality.
IX Workplace is a mobile application that enables you to control telephone calls (both incoming and outgoing) directly from your iOS or Android mobile app. IX Workplace enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel and acts you your own work desk phone would have done if you could have taken it with you outside of the office. It also can connect to products such as Microsoft Outlook, mobile contacts and offers conferencing, presence and chat (if required/purchased)
Hands on training and exercises will be used throughout the course to demonstrate basic call handling and IX Workplace Mobile features

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This course offers an overview of the Avaya Spaces collaboration Tool. Taking an in Depth look at the multiple forms of communication, voice, video, and instant messaging.

Users will create spaces, make and receive video calls.

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Attendant
This course offers training on the Soft Console features and functionality.
IP Office Soft Console gives you access to IP Office Telephony, Messaging, Conferencing, Presence services and Switchboard operation.
Hands on training and exercises will be used throughout the course to demonstrate basic call handling and features.

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Voicemail

Contact Centre – Agent

Handsets
This course aims to give delegates a basic level of understanding of the end user functionality for the IP Office handsets and voicemail. Features such as basic call handling and transferring will be covered.
Delegates will also receive an overview of the features and functionality of the voicemail system. Everyday use of the voicemail system will be demonstrated.

Download Course Catalogue

Softphone
This course offers an overview of the ACCS IP Agent features and functionality. End user functionality such as transferring calls and conference calls is covered. ACD functionality is also shown such as logging into the call centre and making themselves available.

Hands on training and exercises are used throughout the course to demonstrate basic call handling and IP Soft-phone features.

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This course offers an overview of the ACCS Agents Workspaces features and functionality. End user functionality such as transferring calls and conference calls is covered. ACD functionality is also shown such as logging into the call centre and making themselves available.

Hands on training and exercises are used throughout the course to demonstrate basic call handling and Agent Soft-phone features.

Download Course Catalogue
This course offers an overview of the ACCS Agents Workspaces features and functionality. End user functionality such as transferring calls and conference calls is covered. ACD functionality is also shown such as logging into the call centre and making themselves available.

Hands on training and exercises are used throughout the course to demonstrate basic call handling and Agent Soft-phone features.

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This course offers an overview of the Xima/Chronicall/Avaya Call Reporter Agent call handling features and functionality. Including user tools such as transferring calls and conference calls is covered. ACD functionality is also shown such as logging into the call centre and making themselves available.
Hands on training and exercises are used throughout the course to demonstrate basic call handling and ACD features.

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Contact Centre – Supervisor

Contact centre reporting & recording

This course gives delegates a good level of understanding of the Xima/Chronicall/Avaya Call Reports.

The course covers an in depth look into the full extent of reporting functionality available to supervisors. Delegates will create and run reports as well as schedule those reports.

Bespoke reports can be created with the help of the trainer on the day.

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This course gives delegates a good level of understanding of the Xima/Chronicall/Avaya Call Reports.

The course covers an in depth look into the full extent of reporting functionality available to supervisors. Delegates will create and run reports as well as schedule those reports.

Bespoke reports can be created with the help of the trainer on the day.

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Download Course Catalogue
Download Course Catalogue
Download Course Catalogue
Download Course Catalogue

Contact Centre – Administration

System Admin
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Download Course Catalogue

Contact Centre Admin

This course is designed for Call Centre Administrators who have responsibility for the daily administration of ACCS. It is designed to educate contact centre administrators on how the system functions, Basic computer skills, understanding of CM call centre phone-sets and call centre working.

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This course gives delegates a good level of understanding of the Xima/Chronicall/Avaya Call Reporter Supervisor Web User interface. The course covers an introduction to the supervisor user interface, logging on, viewing call logged reports, seeing the templates that are available. Refreshed the data and scheduling. And listening to recorded calls and managing them.

** Please note – Routing to groups, and creating Agents are done in the IP Office Manager tool. If a supervisor wants to manage all configuration, they will need to attend the IP Office Administration day prior to this training.

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