IP Office Manager Basic Administration (Manager Software)
This course will give the site administrator, receptionist or IT person the tools to administer and do basic system maintenance/administration on the IP Office system.
PLEASE NOTE** It is a pre-requisite that all attendees have been trained on all end user products such as handsets, mailboxes and PC software or web clients before this training day. And have a good understanding of Windows PC’s.
| Duration | 1 Day |
| Group Size | Up to 4 people per session |
| Prerequisite | No prerequisite |
| Course type | Administration |
| Training Room Requirements | Meeting Room 1-2 phones PC/Laptop with Software Installed Usernames and passwords Flipchart/ whiteboard Projector (if available) |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place after a cutover |
Course Content
Upon successful completion, delegates will be able to:
- Logging on into the Manager Software.
- Over view of System timers, Lines, Control Unit and Extensions
- All aspects of Creating, editing and removing Users
- Users Telephony functionality
- Creating Hunt, Page, Pickup and Voicemail Groups
- Maintaining DDI’s and Time Plan Profiles
- Using the Directory Database
- Importing/Exporting a Directory Database
- Creating and Editing User Rights
- Monitoring Audit Trails
- Introduction to System Status (Where installed)
Guides will be provided for either before the day by email, or on a memory stick on the day.