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IP Office Manager Basic Administration (Manager Software)

This course will give the site administrator, receptionist or IT person the tools to administer and do basic system maintenance/administration on the IP Office system.
PLEASE NOTE** It is a pre-requisite that all attendees have been trained on all end user products such as handsets, mailboxes and PC software or web clients before this training day. And have a good understanding of Windows PC’s.

Duration 1 Day
Group Size Up to 4 people per session
Prerequisite No prerequisite
Course type Administration
Training Room Requirements Meeting Room
1-2 phones
PC/Laptop with Software Installed
Usernames and passwords
Flipchart/ whiteboard
Projector (if available)
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place after a cutover

Course Content

Upon successful completion, delegates will be able to:

  • Logging on into the Manager Software.
  • Over view of System timers, Lines, Control Unit and Extensions
  • All aspects of Creating, editing and removing Users
  • Users Telephony functionality
  • Creating Hunt, Page, Pickup and Voicemail Groups
  • Maintaining DDI’s and Time Plan Profiles
  • Using the Directory Database
  • Importing/Exporting a Directory Database
  • Creating and Editing User Rights
  • Monitoring Audit Trails
  • Introduction to System Status (Where installed)

Guides will be provided for either before the day by email, or on a memory stick on the day.

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