IP Office Preferred Voicemail (VM Pro) Basic Administration
This course will give the site administrator, receptionist or IT person the tools to administer and do basic system maintenance/administration on the IP Office Preferred Voicemail system.
PLEASE NOTE** It is a pre-requisite that all attendees have been trained on all end user products such as handsets, mailboxes and PC software or web clients before this training day. And have a good understanding of Windows PC’s. They should have also attended the one-day IP Office Manager Basic Administration course before attending this training day.
| Duration | 60 minutes |
| Group Size | Up to 8 people per session |
| Prerequisite | No prerequisite |
| Course type | Back office End User |
| Training Room Requirements | Meeting Room 1 Test Phone between 2 people Test Voicemail Boxes Voicemail Default Passwords (if needed) Remote DDI (if needed) |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place before a cutover |
Course Content
Upon successful completion, delegates will be able to:
- Understanding the capabilities of a voicemail system.
- Understanding and using Mailboxes, all user features available and internal and external remote access
- Group Mailboxes
- Creating access to group mailboxes by button and short codes
- Logging on into the Voicemail Client
- Creating, administering and deleting basic call flows
- Understanding the Actions, Conditions and Connections
- Making call flows live and connection them to the telephone system.
- Using Queue actions
- Changing preferences – mailbox recording times, SMTP etc.
Guides will be provided for either before the day by email, or on a memory stick on the day.