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IP Office Preferred Voicemail (VM Pro) Basic Administration

This course will give the site administrator, receptionist or IT person the tools to administer and do basic system maintenance/administration on the IP Office Preferred Voicemail system.

PLEASE NOTE** It is a pre-requisite that all attendees have been trained on all end user products such as handsets, mailboxes and PC software or web clients before this training day. And have a good understanding of Windows PC’s. They should have also attended the one-day IP Office Manager Basic Administration course before attending this training day.

Duration 60 minutes
Group Size Up to 8 people per session
Prerequisite No prerequisite
Course type Back office End User
Training Room Requirements Meeting Room
1 Test Phone between 2 people
Test Voicemail Boxes
Voicemail Default Passwords (if needed)
Remote DDI (if needed)
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:

  • Understanding the capabilities of a voicemail system.
  • Understanding and using Mailboxes, all user features available and internal and external remote access
  • Group Mailboxes
  • Creating access to group mailboxes by button and short codes
  • Logging on into the Voicemail Client
  • Creating, administering and deleting basic call flows
  • Understanding the Actions, Conditions and Connections
  • Making call flows live and connection them to the telephone system.
  • Using Queue actions
  • Changing preferences – mailbox recording times, SMTP etc.

Guides will be provided for either before the day by email, or on a memory stick on the day.

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