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IX Workplace Mobile

This course offers training on the IX Workplace Mobile features and functionality. IX Workplace is a mobile application that enables you to control telephone calls (both incoming and outgoing) directly from your iOS or Android mobile app. IX Workplace enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel and acts you your own work desk phone would have done if you could have taken it with you outside of the office. It also can connect to products such as Microsoft Outlook, mobile contacts and offers conferencing, presence and chat (if required/purchased).
Hands on training and exercises will be used throughout the course to demonstrate basic call handling and IX Workplace Mobile features.

Duration 60 minutes
Group Size Up to 8 people per session
Prerequisite No prerequisite
Course type Back office End User
Training Room Requirements Meeting Room
1 mobile with app installed for trainer
Logins and Passwords
1 Mobile with app installed for each attendee
Voicemail style and access details
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:

  • Setup the Equinox Mobile account and logging in
  • Top of Mind explanation
  • Meetings Calendar usage and linking
  • Basic call handling
  • Transferring calls
  • Conference calls
  • Understanding and adding of Equinox Contacts
  • Understanding and using the Local Contacts
  • Understand and use the call History
  • Updating Preferences
  • Zang Spaces Chat (Where applicable)
  • Using Voicemail

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