Xima/Chronicall/ ACR (Avaya Call Reporter) Realtime &
Historical Reporting via HTML Chrome Browser ONLY
This course gives delegates a good level of understanding of the Xima/Chronicall/Avaya Call Reporter Supervisor Web User interface. The course covers an introduction to the supervisor user interface, logging on, viewing call logged reports, seeing the templates that are available. Refreshed the data and scheduling.
** Please note – Routing to groups, and creating Agents are done in the IP Office Manager tool. If a supervisor wants to manage all configuration, they will need to attend the IP Office Administration day prior to this training.
| Duration | 3 hours |
| Group Size | Up to 4 people per session |
| Prerequisite | No prerequisite |
| Course type | Contact Centre Supervisor |
| Training Room Requirements | Meeting Room or Remote 1 phone & PC for trainer demo URL to Web UI Supervisor Logins and Passwords Whiteboard / Projector Insight to IPO routing/hunt groups etc Realtime Licences required |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place after a cutover |
Course Content
Upon successful completion, delegates will be able to:
- Be able to log onto the system
- View and refresh the reporting templates
- Break down the Cradle to Grave detail reporting
- Schedule Reports
- Realtime Reports
- Creating Wallboards and Loops
- Supervisor View and changes
Guides are built into the Xima tool and you will be guided by the trainer where to find them.