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Xima/Chronicall/ ACR (Avaya Call Reporter) Realtime &
Historical Reporting via HTML Chrome Browser ONLY

This course gives delegates a good level of understanding of the Xima/Chronicall/Avaya Call Reporter Supervisor Web User interface. The course covers an introduction to the supervisor user interface, logging on, viewing call logged reports, seeing the templates that are available. Refreshed the data and scheduling.
** Please note – Routing to groups, and creating Agents are done in the IP Office Manager tool. If a supervisor wants to manage all configuration, they will need to attend the IP Office Administration day prior to this training.

Duration 3 hours
Group Size Up to 4 people per session
Prerequisite No prerequisite
Course type Contact Centre Supervisor
Training Room Requirements Meeting Room or Remote
1 phone & PC for trainer demo
URL to Web UI
Supervisor Logins and Passwords
Whiteboard / Projector
Insight to IPO routing/hunt groups etc
Realtime Licences required
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place after a cutover

Course Content

Upon successful completion, delegates will be able to:

  • Be able to log onto the system
  • View and refresh the reporting templates
  • Break down the Cradle to Grave detail reporting
  • Schedule Reports
  • Realtime Reports
  • Creating Wallboards and Loops
  • Supervisor View and changes

Guides are built into the Xima tool and you will be guided by the trainer where to find them.

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