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Xima/Chronicall/ ACR (Avaya Call Reporter) Standard &

This course gives delegates a good level of understanding of the Xima/Chronicall/Avaya Call Reports.
The course covers an in depth look into the full extent of reporting functionality available to
supervisors. Delegates will create and run reports as well as schedule those reports.
Bespoke reports can be created with the help of the trainer on the day.

Duration 1 Day
Group Size Up to 4 people per session
Prerequisite No prerequisite
Course type Contact Centre Supervisor
Training Room Requirements Meeting, Area, Desk or Room
1 phone & PC for trainer demo
URL to Web UI
Logins and Passwords
Whiteboard / Projector
Java Interface
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place after a cutover

Course Content

Upon successful completion, delegates will be able to:

  • Be able to log onto the system
  • View and refresh the reporting templates
  • Run a Report
  • Create a favourite list
  • Break down the Cradle to Grave detail reporting
  • Run a Cradle to Grave Report
  • Schedule Reports
  • Edit a Report
  • Understand Report Styles
  • Create a Report
  • Creating Custom Formulas
  • Create a Parameter

Guides are built into the Xima tool and you will be guided by the trainer where to find them.

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