Xima/Chronicall/ ACR (Avaya Call Reporter) Standard &
Custom Reporting JAVA INTERFACE REQUIRED
This course gives delegates a good level of understanding of the Xima/Chronicall/Avaya Call Reports.
The course covers an in depth look into the full extent of reporting functionality available to
supervisors. Delegates will create and run reports as well as schedule those reports.
Bespoke reports can be created with the help of the trainer on the day.
| Duration | 1 Day |
| Group Size | Up to 4 people per session |
| Prerequisite | No prerequisite |
| Course type | Contact Centre Supervisor |
| Training Room Requirements | Meeting, Area, Desk or Room 1 phone & PC for trainer demo URL to Web UI Logins and Passwords Whiteboard / Projector Java Interface |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place after a cutover |
Course Content
Upon successful completion, delegates will be able to:
- Be able to log onto the system
- View and refresh the reporting templates
- Run a Report
- Create a favourite list
- Break down the Cradle to Grave detail reporting
- Run a Cradle to Grave Report
- Schedule Reports
- Edit a Report
- Understand Report Styles
- Create a Report
- Creating Custom Formulas
- Create a Parameter
Guides are built into the Xima tool and you will be guided by the trainer where to find them.