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Handset & Voicemail End User

This course aims to provide delegates with a basic level of knowledge typically required by End Users to operate Cisco IPT handsets and Unity voicemail.

Duration 45 minutes per session
Group Size Up to 10 people per session
Prerequisite No Prior Knowledge Required
Course type Back Office End User
Training Room Requirements Meeting Room
Test Phone per Attendee
Extension Mobility Logins & Passwords (if applicable)
Test Voicemail Boxes
Voicemail Default Password
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to demonstrate the following handset capabilities:

  • Make and receive multiple calls
  • Perform standard handset features such as:
    • Multiple Call Handling
    • Hold
    • Transfer
    • Conference
    • Mute
    • Corporate Directory
  • Use the programmable telephone features such as:
    • Call Forward
    • Call Park
    • Call Pickup
    • Transfer to Voicemail
  • Access the Cisco Services such as:
    • Extension Mobility
    • Messaging
    • Call History

Upon successful completion, delegates will be able to demonstrate the following voicemail capabilities:

  • Access Voicemail internally and externally
  • Set up a new voicemail box
  • Change password and record name & greeting
  • Retrieve messages and use playback controls

Course Material

To supplement the course, bespoke guides can be created and given to the delegates. To complete the guides the following information will be required

  • Handset Type, or types if more than one is being deployed.
  • Handset Key layout for each type deployed
  • Extension Mobility access details
  • Voicemail access details – Internal access number, external access number and default password
  • Any installed Cisco Services

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