Handset & Voicemail End User
This course aims to provide delegates with a basic level of knowledge typically required by End Users to operate Cisco IPT handsets and Unity voicemail.
| Duration | 45 minutes per session |
| Group Size | Up to 10 people per session |
| Prerequisite | No Prior Knowledge Required |
| Course type | Back Office End User |
| Training Room Requirements | Meeting Room Test Phone per Attendee Extension Mobility Logins & Passwords (if applicable) Test Voicemail Boxes Voicemail Default Password |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place before a cutover |
Course Content
Upon successful completion, delegates will be able to demonstrate the following handset capabilities:
- Make and receive multiple calls
- Perform standard handset features such as:
- Multiple Call Handling
- Hold
- Transfer
- Conference
- Mute
- Corporate Directory
- Use the programmable telephone features such as:
- Call Forward
- Call Park
- Call Pickup
- Transfer to Voicemail
- Access the Cisco Services such as:
- Extension Mobility
- Messaging
- Call History
Upon successful completion, delegates will be able to demonstrate the following voicemail capabilities:
- Access Voicemail internally and externally
- Set up a new voicemail box
- Change password and record name & greeting
- Retrieve messages and use playback controls
Course Material
To supplement the course, bespoke guides can be created and given to the delegates. To complete the guides the following information will be required
- Handset Type, or types if more than one is being deployed.
- Handset Key layout for each type deployed
- Extension Mobility access details
- Voicemail access details – Internal access number, external access number and default password
- Any installed Cisco Services