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Handset, Voicemail & Self Care Portal

This course aims to provide delegates with a basic level of knowledge typically required by End Users to operate Cisco IPT handsets and Unity voicemail.
Attendees also will be shown how to use their Cisco Unified CM User Options web page to control features, settings, and services for their Cisco Unified IP Phone.

Duration 60 minutes per session
Group Size Up to 10 people per session
Prerequisite No Prior Knowledge Required
Course type Back Office End user
Training Room Requirements Meeting Room
Test Phone per Attendee
Extension Mobility Logins & Passwords (If applicable)
Test Voicemail Boxes
Test PC per Attendee with Internet Explorer
SCP User Logins and Passwords (If applicable)
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

  • Upon successful completion, delegates will be able to demonstrate the following handset capabilities:
    • Make and receive multiple calls
    • Perform standard handset features such as:
    • Multiple Call Handling
    • Hold
    • Conference
    • Mute
    • Corporate Directory
  • Use the programmable telephone features such as:
    • Call Forward
    • Call Park
    • Call Pickup
    • Transfer to Voicemail
  • Access the Cisco Services such as:
    • Extension Mobility
    • Messaging
    • Call History

Upon successful completion, delegates will be able to use the following features in the Self Care Portal:

  • Use the Personal Directory
  • Set up Speed Dials & Setting up Fast Dials
  • Control user settings
  • Set up phone services
  • Forward calls

Upon successful completion, delegates will be able to use the following voicemail features:

  • Access Voicemail internally and externally
  • Set up a new voicemail box. Change password and record name & greeting
  • Retrieve messages and use playback controls
  • Responding to messages
  • Administer personal greetings

Course Material

Bespoke guides will be created for the handset and voicemail when the following information is provided:

  • Handset Types
  • Handset Keys for each type
  • Extension Mobility details
  • Voicemail access details – Internal access number, external access number and default password
  • Services which have been installed

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