Cisco Unified Communications Manager Administration (1 Day)
This course is designed for staff who will administer Cisco Unified Communications Manager system and is suitable for all CUCM versions.
| Duration | 1 day |
| Group Size | Up to 5 people per session |
| Prerequisite | This course must take place after a cutover and the system must be signed off by the end client |
| Course type | Administration |
| Training Room Requirements | Meeting Room 4 x Cisco IP Phones Ethernet cable and port per phone Cisco Unified Call Manager Logins and Passwords to CUCM Low Level Design Document Flipchart/ whiteboard Projector |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place after a cutover |
Course Content
- Overview of Network Topology
- Overview of Cisco Unified Call Manager Functions
- Device Pools
- Network regions and locale
- Call manager Groups
- Region
- SRST
- Date & Time
- Licensing
- License Usage
- Standard/Enhanced/Premium
- LDAP Integration (If configured)
- Route Plan Report
- Dial Plan configuration
- Use of Route Plan Report
- Overview of Partition & Calling Search Space Configuration
- Phone Buttons
- Phone Buttons Templates, Soft Key Templates
- Methods of adding a Cisco Phone
- Manual configuration
- Super copy
- Automatic
- Directory number configuration
- Adding a service
- Subscribing to a service
- User Device Profiles (Extension Mobility)
- Adding a new user device profile
- Configuring a directory number (DN)
- Subscribing to extension mobility
- Assigning the end user to the user device profile
- End User & Application User Management
- Creating Users (Manually & LDAP Integration)
- Device Association (Static and Extension mobility)
- End User permissions & Application Users
- Overview of Phone Features
- Call Pickup
- Creating a call pickup
- Assigning users to the pickup group
- Hunt Groups
- Line Groups, Hunt Lists, Hunt Pilots
- Phone Start-up Process
- Phone Troubleshooting
- Replacing a faulty phone
Cisco Unity Connection
- Import a New User
- Reset user password