Print this page

Cisco Unified Communications Manager Administration (1 Day)

This course is designed for staff who will administer Cisco Unified Communications Manager system and is suitable for all CUCM versions.

Duration 1 day
Group Size Up to 5 people per session
Prerequisite This course must take place after a cutover and the system must be signed off by the end client
Course type Administration
Training Room Requirements Meeting Room
4 x Cisco IP Phones
Ethernet cable and port per phone
Cisco Unified Call Manager
Logins and Passwords to CUCM
Low Level Design Document
Flipchart/ whiteboard
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place after a cutover

Course Content

  • Overview of Network Topology
  • Overview of Cisco Unified Call Manager Functions
  • Device Pools
    • Network regions and locale
  • Call manager Groups
    • Region
    • SRST
    • Date & Time
  • Licensing
    • License Usage
    • Standard/Enhanced/Premium
  • LDAP Integration (If configured)
  • Route Plan Report
    • Dial Plan configuration
    • Use of Route Plan Report
  • Overview of Partition & Calling Search Space Configuration
  • Phone Buttons
    • Phone Buttons Templates, Soft Key Templates
  • Methods of adding a Cisco Phone
    • Manual configuration
    • Super copy
    • Automatic
    • Directory number configuration
    • Adding a service
    • Subscribing to a service
  • User Device Profiles (Extension Mobility)
    • Adding a new user device profile
    • Configuring a directory number (DN)
    • Subscribing to extension mobility
    • Assigning the end user to the user device profile
  • End User & Application User Management
    • Creating Users (Manually & LDAP Integration)
    • Device Association (Static and Extension mobility)
    • End User permissions & Application Users
  • Overview of Phone Features
  • Call Pickup
    • Creating a call pickup
    • Assigning users to the pickup group
  • Hunt Groups
    • Line Groups, Hunt Lists, Hunt Pilots
  • Phone Start-up Process
    • Phone Troubleshooting
    • Replacing a faulty phone

Cisco Unity Connection

  • Import a New User
  • Reset user password

Request more information on any of our courses