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Cisco Unified Communications Manager Administration (1 Day)

This course is designed for staff who will administer Cisco Unified Communications Manager system and is suitable for all CUCM versions.

Duration 1 day
Group Size Up to 5 people per session
Prerequisite This course must take place after a cutover and the system must be signed off by the end client
Course type Administration
Training Room Requirements Meeting Room
4 x Cisco IP Phones
Ethernet cable and port per phone
Cisco Unified Call Manager
Logins and Passwords to CUCM
Low Level Design Document
Flipchart/ whiteboard
Projector
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place after a cutover

Course Content

  • Overview of Network Topology
  • Overview of Cisco Unified Call Manager Functions
  • Device Pools
    • Network regions and locale
  • Call manager Groups
    • Region
    • SRST
    • Date & Time
  • Licensing
    • License Usage
    • Standard/Enhanced/Premium
  • LDAP Integration (If configured)
  • Route Plan Report
    • Dial Plan configuration
    • Use of Route Plan Report
  • Overview of Partition & Calling Search Space Configuration
  • Phone Buttons
    • Phone Buttons Templates, Soft Key Templates
  • Methods of adding a Cisco Phone
    • Manual configuration
    • Super copy
    • Automatic
    • Directory number configuration
    • Adding a service
    • Subscribing to a service
  • User Device Profiles (Extension Mobility)
    • Adding a new user device profile
    • Configuring a directory number (DN)
    • Subscribing to extension mobility
    • Assigning the end user to the user device profile
  • End User & Application User Management
    • Creating Users (Manually & LDAP Integration)
    • Device Association (Static and Extension mobility)
    • End User permissions & Application Users
  • Overview of Phone Features
  • Call Pickup
    • Creating a call pickup
    • Assigning users to the pickup group
  • Hunt Groups
    • Line Groups, Hunt Lists, Hunt Pilots
  • Phone Start-up Process
    • Phone Troubleshooting
    • Replacing a faulty phone

Cisco Unity Connection

  • Import a New User
  • Reset user password

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