Cisco Unified Communications Manager Express Administration
This course is designed for staff who will administer Cisco Unified Call Manager Express.
| Duration | 1 day |
| Group Size | Up to 5 people per session |
| Prerequisite | This course must take place after a cutover and the system must be signed off by the end client |
| Course type | Administration |
| Training Room Requirements | Meeting Room 3-4 Cisco IP Phones (7940 or better) Ethernet cable and port per phone Access to Cisco Unified Call Manager Express Cisco Switch with Inline Power Logins and Passwords to CUCMX Low Level Design Document Flipchart/ whiteboard Projector |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place after a cutover |
Course Content
CME Overview:
- Understand Unified IPT Communication concepts
- Understand IPT Components – Servers, phones, Gateways, Voicemail systems etc.
- Understand IP Phone features
- Understand IP Phones and the LAN – Boot sequence, network settings, Ports, VLAN’s and QoS
CME GUI:
- Explore Browser Support
- Understand Navigation and menu structures
- Explore User Interface
CME Command Line Interface:
- Accessing CME through Command Line Interface
Basic Administration:
- Configure CME to add users and phones to the CME database using manual configuration
- Configure CME to enable music on hold, speed dials, Call Pickup, Cisco IP
- Phone Services, voice mail, Cisco Extension Mobility for new users
- Demonstrate the use of these features on Cisco IP Phones
- Features- Call Park, Transfer and Hunt Groups
- Configure Call Forwarding
- Configure Meet Me conferencing and conferencing resources
- Configure soft-key and IP phone button templates
- Configure IP phone services – fast dials, address book
- Understand and configure Extension mobility
- Understand and configure Call Pickup Groups
Voicemail Administration:
- Configuring a Voicemail box
- Associating Voicemail Boxes to users
- Making changes to Voicemail Boxes
Troubleshooting IP Phone Problems:
- Explore Basic steps such as physical connectivity and possible end user errors
- Class of restriction
- Using Switch port information
- What information to provide for technical support
- Voicemail issues – MWI reset, out of licensing and deleting users.