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Cisco Unified Communications Manager Express Administration

This course is designed for staff who will administer Cisco Unified Call Manager Express.

Duration 1 day
Group Size Up to 5 people per session
Prerequisite This course must take place after a cutover and the system must be signed off by the end client
Course type Administration
Training Room Requirements Meeting Room
3-4 Cisco IP Phones (7940 or better)
Ethernet cable and port per phone
Access to Cisco Unified Call Manager Express
Cisco Switch with Inline Power
Logins and Passwords to CUCMX
Low Level Design Document
Flipchart/ whiteboard
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place after a cutover

Course Content

CME Overview:

  • Understand Unified IPT Communication concepts
  • Understand IPT Components – Servers, phones, Gateways, Voicemail systems etc.
  • Understand IP Phone features
  • Understand IP Phones and the LAN – Boot sequence, network settings, Ports, VLAN’s and QoS


  • Explore Browser Support
  • Understand Navigation and menu structures
  • Explore User Interface

CME Command Line Interface:

  • Accessing CME through Command Line Interface

Basic Administration:

  • Configure CME to add users and phones to the CME database using manual configuration
  • Configure CME to enable music on hold, speed dials, Call Pickup, Cisco IP
  • Phone Services, voice mail, Cisco Extension Mobility for new users
  • Demonstrate the use of these features on Cisco IP Phones
  • Features- Call Park, Transfer and Hunt Groups
  • Configure Call Forwarding
  • Configure Meet Me conferencing and conferencing resources
  • Configure soft-key and IP phone button templates
  • Configure IP phone services – fast dials, address book
  • Understand and configure Extension mobility
  • Understand and configure Call Pickup Groups

Voicemail Administration:

  • Configuring a Voicemail box
  • Associating Voicemail Boxes to users
  • Making changes to Voicemail Boxes

Troubleshooting IP Phone Problems:

  • Explore Basic steps such as physical connectivity and possible end user errors
  • Class of restriction
  • Using Switch port information
  • What information to provide for technical support
  • Voicemail issues – MWI reset, out of licensing and deleting users.

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