Webex by Cisco Calling
This course provides the basic knowledge that the end user requires to effectively, call and operate Webex by Cisco Calling using WebEx Teams.
In addition, there will be training provided for users with the mobile app.
Duration | 90 minutes per session |
Group Size | Up to 10 people per session |
Prerequisite | No Prior Knowledge Required |
Course type | Webex |
Training Room Requirements | Meeting Room PC per attendee with Cisco Webex Teams Software Phone per attendee User Profile & Password for WebEx Interface User Profile & Password for Phone Interface |
Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
Note | This course should take place before a cutover |
Course Content
Upon successful completion, Supervisors will be able to:
Managing Your Webex by Cisco Account
- First Time Login
- Desktop App
- The Webex Teams User Interface
- Navigating the menu
Contacts
- Add Organise Contacts
- Contact Groups
- Add a new Contact Group
- Change contacts group
- Add an internal contact
- Add an External Contact
- Start a call from Contacts
Call History
- Delete a call
- Start a call from the call history
- Make a call from the Dialpad
- Make a call from options
Call Handling
- Place a call on hold
- Blind Transfer
- Consult Transfer
- Conference Call
- Controlling the audio in a call
- Controlling video in a call
- Annotating your content
- Sharing content in a call
Call Forwarding
- Activate Call Forward
- Set up Simultaneous Ring
- Activate single number reach.
Webex Calling Mobile
- Using the application on a mobile device
- Connecting to a cisco device using the app
- Video and audio calling
- Using features on the mobile app