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Microsoft Teams & Direct Routing Administration (five day)

This course aims to provide delegates with an introduction to administering Microsoft Teams and Teams Direct Routing. It will cover the benefits and best practices and help users understand the best ways to manage Teams and Channels. Delegates will discover ways to implement and roll out teams to new starters as well as manage the existing estate with little disruption. Administrators will also be shown how to manage collaboration within Microsoft Teams.

Duration 5 days
Group Size Up to 15 people maximum
Prerequisite Basic experience with Microsoft 365 Admin Centre
Course type Microsoft 365
Training Room Requirements Meeting Room
Access to the in house Microsoft Administration Centre
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Access to the in house Microsoft Administration Centre

Course Content

Microsoft Teams Overview

  • Overview of Microsoft Teams
  • Overview of security and compliance in Microsoft Teams
  • Overview of managing Microsoft Teams

Implement Microsoft Teams Governance, Security and Compliance

  • Implement Governance and Lifecycle Management for Microsoft Teams
  • Implementing Security for Microsoft Teams
  • Implementing Compliance for Microsoft Teams

Manage communication in Microsoft Teams

  • Manage Live event and meetings experiences
  • Manage phone numbers
  • Manage Phone System for Microsoft Teams
  • Troubleshot audio, video, and client issues

Manage Microsoft Teams Direct Routing

  • Powershell – Add DDI number
  • Powershell – Add Voice Policy
  • Powershell – Enable User
  • Setting up a new user
  • Resource accounts
  • Call Queues
  • Auto Attendant / IVR
  • Holidays

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