Microsoft Teams & Direct Routing Administration (five day)
This course aims to provide delegates with an introduction to administering Microsoft Teams and Teams Direct Routing. It will cover the benefits and best practices and help users understand the best ways to manage Teams and Channels. Delegates will discover ways to implement and roll out teams to new starters as well as manage the existing estate with little disruption. Administrators will also be shown how to manage collaboration within Microsoft Teams.
| Duration | 5 days |
| Group Size | Up to 15 people maximum |
| Prerequisite | Basic experience with Microsoft 365 Admin Centre |
| Course type | Microsoft 365 |
| Training Room Requirements | Meeting Room Access to the in house Microsoft Administration Centre |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Access to the in house Microsoft Administration Centre |
Course Content
Microsoft Teams Overview
- Overview of Microsoft Teams
- Overview of security and compliance in Microsoft Teams
- Overview of managing Microsoft Teams
Implement Microsoft Teams Governance, Security and Compliance
- Implement Governance and Lifecycle Management for Microsoft Teams
- Implementing Security for Microsoft Teams
- Implementing Compliance for Microsoft Teams
Manage communication in Microsoft Teams
- Manage Live event and meetings experiences
- Manage phone numbers
- Manage Phone System for Microsoft Teams
- Troubleshot audio, video, and client issues
Manage Microsoft Teams Direct Routing
- Powershell – Add DDI number
- Powershell – Add Voice Policy
- Powershell – Enable User
- Setting up a new user
- Resource accounts
- Call Queues
- Auto Attendant / IVR
- Holidays