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Outlook for Microsoft 365 – Advanced

This course will familiarise users with some of the new features Microsoft Outlook has to offer and enable them to discover and become more comfortable with the operating system.
This course can be completely customised for each client as appropriate.

Duration 90 minutes
Group Size Up to 10 people maximum
Prerequisite Outlook 2016 Basic
Course type Microsoft 365
Training Room Requirements Meeting Room
PC/Laptop with Outlook per user
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:


  • Organising the inbox
  • Creating/Moving folders
  • Creating rules
  • Intro to tags
  • Using categories
  • Flagging emails
  • Follow up Flags
  • Tasks (To Do)
  • Conditional Formatting
  • Out of office for other mailboxes
  • Remove outdated auto complete addresses
  • Reply with IM
  • Using @mentions in an email
  • Automatic spell checker
  • Delay/schedule an email
  • Deleting and recovering emails
  • Quick steps


  • Calendar sharing and delegate access
  • Sharing your own outlook calendar
  • Calendar permissions
  • Stop sharing calendar
  • Open another persons calendar
  • Viewing multiple calendars
  • Print list of attendees from meeting request


  • Adding contacts
  • Contact card characteristics
  • Create contact groups (previously known as distribution lists)
  • Creating email and calendar templates
  • Sending email to contact groups

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