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Outlook for Microsoft 365 – Basic

This course will familiarise users with some of the new features Microsoft Outlook has to offer and enable them to discover and become more comfortable with the operating system.
This course can be completely customised for each client as appropriate

Duration 90 minutes
Group Size Up to 10 people maximum
Prerequisite No Prerequisite
Course type Microsoft 365
Training Room Requirements Meeting Room
PC/Laptop with Outlook per user
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:

Outlook Onboarding/Basics

  • Logging In
  • Outlook Overview
  • Outlook Ribbon Overview
  • New Email
  • Basic formatting of emails
  • Adding an Attachment
  • Sending an Email
  • Replying to an Email
  • Forwarding an Email
  • Delete an Email
  • Flag an Email
  • Outlook – Email Retention Policy (If applicable)
  • Outlook – Search All Documents
  • Outlook – Moving Outlook Items from Sent Items
  • Email from Teams (Groups)
  • Out of Office
  • Turn off focused inbox and email threads
  • Outlook (Windows) – Opening Multiple Windows
  • Outlook Contacts (Personal Contacts)


  • Sensitivity labels
  • Outlook views
  • Quick access Toolbar (Windows only)
  • Screenshots (Windows only)
  • Applying an importance to an email
  • Recall email (Windows only)
  • Favourites


  • Calendar intro
  • Calendar view
  • Meeting Invite
  • Schedule webex meetings from outlook
  • Scheduling Assistant
  • Tracking meeting responses
  • Add person to existing meeting
  • Forwarding a meeting
  • Creating recurring meetings

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