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Microsoft 365 Skype for Business – Basic

This course will provide users with an overview and introduction of the most useful features within Skype for Business.

This course can be completely customised for each client as appropriate.

Duration 90 minutes
Group Size Up to 10 people maximum
Prerequisite No Prerequisite
Course type Microsoft 365
Training Room Requirements Meeting Room
PC/Laptop with Skype for Business installed per user
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:

Starting and exiting SFB

Contact management:

  • Finding the person you’re looking for
  • Creating a new group
  • Adding a person to a group or to your favourites
  • Viewing contact cards
  • Tagging for status change alerts
  • Presence status meanings

Instant messaging:

  • How to send and receive Instant messages.
  • What happens if you don’t respond to an IM? – IM History
  • Group IM’s

Skype calls:

  • Making phone calls
  • Receiving skype phone calls
  • Internal Video calls
  • Internal Conference calls
  • Scheduling skype meetings
  • Joining skype meetings
  • Dial in
  • Participant preferences

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