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Microsoft 365 Teams- Super User

The Microsoft Microsoft 365 is a combination of multiple different software programs. This course will demonstrate how to use the basic and advanced features of Teams.

Duration ½ day
Group Size Up to 10 people maximum
Prerequisite No Prerequisite
Course type Microsoft 365
Training Room Requirements PC/Laptop with Teams per user
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:

Microsoft 365 Teams Overview:

  • Introducing the concept of Teams
  • Integrated solution
  • Helps your team staying organised
  • Have conversations in the same place
  • Accessing the Teams AppNavigating in the Teams App
  • Understand Teams Menu

121 Chats:

  • How to search for a contact and start a new chat
  • Active directory
  • Presence indicator
  • Escalating a call from a chat to an audio or video call
  • Screenshare within a chat

Group Chats:

  • Adding participants to a chat (group chat)
  • Renaming a group chat
  • Allowing added participants to view previous chat history
  • Understand chat conversation toolbar
  • Screenshare within a group chat
  • @mentions within a chat
  • Where are the files stored? (OneDrive integration)
  • Collaborate on attached files
  • Pin/Unpin chats
  • Muting/Leaving a chat

Creating Teams/Channels and Adding Members:

  • Creating Teams public and private
  • Adding and removing members
  • Editing Team names
  • Searching for Teams and becoming a member
  • Hide/Show teams
  • Adding Channels public and private
  • Letting people know the link to join a public team that has been created or generate team code
  • Privacy options
  • Deleting Teams and channels
  • Adding tabs to a channel
  • Wiki tab

Managing Teams & Channels:

  • Creating a Channel – Standard and Private
  • Searching for Channels
  • Following Channels
  • Editing Channel names
  • Channel email address
  • Get the link address to the channel
  • Pin/Unpin Channels
  • Moving order of Team sites
  • Starting conversations in a channel
  • @mentions – Channels and teams
  • Connectors
  • Adding documents as a tab
  • Adding further Wiki tabs
  • Adding other Microsoft tabs

Teams Tabs

  • Understand the general channel
  • Understand the Files tab
  • Understand the Wiki tab

Team Conversations & Files:

  • Conversations (Persistent)
  • @mentions
  • Conversation toolbar
  • Upload and share files (documents)
  • Create new files within a team
  • 121 Chats
  • Screen sharing

File Collaboration

  • Upload and share files (documents)
  • Create new files within a team
  • 3 ways to open/edit a file: What to use when?
  • Real-time collaboration
  • SharePoint integration
  • Access to your personal OneDrive
  • Access laptop downloads

Managing Files:

  • Copying and Moving Files
  • Linking files to a conversation
  • Recycle Bin
  • Version History
  • Online Word
  • Co Authoring
  • Check out/Check in a file

Internal Calls:

  • Calling someone internally
  • Create contact group
  • Call controls during a call


  • Schedule a meeting Teams vs. Outlook
  • Select a channel to meet in
  • Invite people
  • Join though teams and online
  • Connecting and checking devices
  • Meeting Options
  • Chat with participants
  • Participant preferences
  • Edit and updating meetings
  • Live meeting functionality: Join Information / Change Background / Share video / content
  • Cancel meetings

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