Excel Customer Experience

Contact Centre

Excel Customer Experience

Contact Centre

Empower your clients contact centre agents to provide first class service by ensuring in-depth user engagement, equipping every person with confidence to maximise efficiency, boost productivity, and drive customer satisfaction.

Packages available

Packages available

  • Introduction to Luware Nimbus
  • User Acceptance Training
  • Teams Telephony Training for End Users
  • Supervisor End User Training
  • Agent End User Training
  • Basic Administration
  • Supervisor Reporting (Power Bi)
  • Attendant Console
  • Power Bi Basic Custom Reports
  • Power Bi Adavnced Custom Reports
  • Power Automate – Reports Scheduler

Packages available

  • Introduction to Luware Nimbus

  • User Acceptance Training
  • Teams Telephony Training for End Users
  • Supervisor End User Training
  • Agent End User Training
  • Basic Administration
  • Supervisor Reporting (Power Bi)
  • Attendant Console
  • Power Bi Basic Custom Reports
  • Power Bi Adavnced Custom Reports

  • Power Automate – Reports Scheduler

Packages available

Packages available

  • Introduction to Cloud CX
  • Teams Phone End User
  • Cloud Voice End User
  • User Acceptance Training
  • Supervisor End User
  • Supervisor with WFM & QM
  • Supervisor with Omnichannel
  • Supervisor with Omnichannel, WFM & QM
  • Agent End User
  • Agent with WFM & QM
  • Agent with Omnichannel
  • Agent with Omnichannel, WFM & QM
  • Supervisor – Reporting
  • Basic Administration
  • Workforce Management
  • Quality Monitoring

Packages available

  • Introduction to Cloud CX
  • Teams Phone End User
  • Cloud Voice End User
  • User Acceptance Training
  • Supervisor End User
  • Supervisor with WFM & QM
  • Supervisor with Omnichannel
  • Supervisor with Omnichannel, WFM & QM
  • Agent End User
  • Agent with WFM & QM
  • Agent with Omnichannel
  • Agent with Omnichannel, WFM & QM
  • Supervisor – Reporting
  • Basic Administration
  • Workforce Management
  • Quality Monitoring

Packages available

Packages available

  • Introduction to Anywhere365

  • Teams Phone End User
  • User Acceptance Training
  • Supervisor – End User
  • Supervisor – End User, Email & Chat Handler, CRM Integration
  • Agent – Webagent & Teams
  • Agent – End User, Email & Chat Handler, CRM Integration
  • Dialogue Intelligence Power Bi Reporting
  • Power Bi Custom Reports
  • Power BI Advanced Custom Reports
  • Power Automate – Reports Scheduler
  • User Management Administration
  • Dialogue Studio

  • Attendant Console

Packages available

  • Introduction to Anywhere365

  • Teams Phone End User
  • User Acceptance Training
  • Supervisor – End User
  • Supervisor – End User, Email & Chat Handler, CRM Integration
  • Agent – Webagent & Teams
  • Agent – End User, Email & Chat Handler, CRM Integration
  • Dialogue Intelligence Power Bi Reporting
  • Power Bi Custom Reports
  • Power BI Advanced Custom Reports
  • Power Automate – Reports Scheduler
  • User Management Administration
  • Dialogue Studio

  • Attendant Console

Packages available

Packages available

  • End User
  • End User – Executive Assistance
  • Attendant Console
  • ARC Supervisor
  • ARC Express Operator
  • Finesse Agent
  • Finesse Agent & Suppervisor
  • Agent Desktop
  • Supervisor Desktop
  • Unified Intelligence Centre
  • UCCX & UCCE – Basic & Advanced Administration
  • Customer Voice Portal
  • CCE Administration
  • Webex Meeting Centre, Teams & Room Kits
  • Webex Contact Centre Supervisor Monitoring & Reporting
  • Webex Contact Centre Administration

Packages available

  • End User
  • End User – Executive Assistance
  • Attendant Console
  • ARC Supervisor
  • ARC Express Operator
  • Finesse Agent
  • Finesse Agent & Suppervisor
  • Agent Desktop
  • Supervisor Desktop
  • Unified Intelligence Centre
  • UCCX & UCCE – Basic & Advanced Administration
  • Customer Voice Portal
  • CCE Administration
  • Webex Meeting Centre, Teams & Room Kits
  • Webex Contact Centre Supervisor Monitoring & Reporting
  • Webex Contact Centre Administration

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