Our client is a UK based not for profit organisation that provides digital solutions for universities and colleges. They provide shared digital infrastructure and services as well as expert advice and exploring all the possibilities of modern digital empowerment, content and connectivity with a focus on how this can aid higher and further education. 1UC were engaged to help with the progression and transition from Microsoft Teams collaboration to Microsoft Teams collaboration and voice services within the company.

Customer Statistics

Education and research

500 users

Bristol, London, Manchester and Oxfordshire


  • Transition to a fully unified collaboration, meetings and voice communication solution

  • Removing legacy PBX systems

  • Replacing out of date desk phones with Microsoft Teams voice for desktop and mobile applications


  • Microsoft Teams voice desktop

  • Microsoft Teams voice on mobile device

Training Approach

  • Remote training for all users

  • On-site floorwalking support for seamless roll-out

  • Customised user guides and online video tutorials covering all features of Microsoft Teams voice as an aide memoir post go-live support


Provides a unified solution bringing together team collaboration and voice

DDI number can be used to make work calls from either desktop or mobile application, increasing mobility and enabling staff to work remotely

Improved flexible working lifestyle leading to increased employee satisfaction