Our client is a global company with headquarters in The Netherlands and are the world leader in lighting, providing their customers with high-quality, energy-efficient lighting products, systems and services. Through a Microsoft partner, 1UC were engaged to help with the transition from legacy unified communications and call centre technology to Microsoft Teams Collaboration, Microsoft Teams Voice & Anywhere365 call centre solution.

Customer Statistics

World leader in lighting for
professionals and consumers

32,000 employees

70 countries


  • Migrate all legacy telephony services to a single new cloud communications solution

  • Remove legacy stand alone contact centre solutions

  • Replacing out of date desk phones with Microsoft Teams certified devices


  • Deploying a single UC platform across all office utilising existing Microsoft licenses

  • Deploy Anywhere365 contact centre solution leveraging Microsoft Teams to route calls through to a virtual call centre with agents located across several offices

  • Deploy Microsoft Teams voice desktop

  • Microsoft Teams voice on mobile device

Training Approach

  • Training Plan Management

  • End User Data Gathering exercise for each site with local supervisor to gather UCC Requirements

  • Customised User Guides for Microsoft Teams and Anywhere 365

  • Remote training for all end users on Microsoft Teams Collaboration and Voice

  • Remote training for all Agents on Anywhere365 tools

  • Remote training for all Supervisors on Anywhere365 Dialogue Intelligence Reporting

  • Remote training for IT support staff on basic administration of Anywhere365


Provides a unified solution bringing together team collaboration and voice

Deliver a seamless experience for customers calling the call centre from anywhere in the world

‘Follow the Sun’ call centre solution