Our client, the world’s leading Music Company, owns and operates a broad array of businesses and record labels in more than 60 countries. However, each office/country has operated their own internal communications system, resulting in poor call quality from legacy equipment and lack of faith in the current system. The client was keen to unify the communications systems across all locations, to enable employees to feel they are all working for one company.

Customer Statistics

Music Industry/span>

Approx 8000 worldwide

60 offices globally.
Headquarters are based
in California


  • Multiple legacy vendor communications systems in place due to expansion through acquisition

  • Lack of confidence in current technology due to poor quality of calls and video conferences.

  • Leadership pushing for change due to losing a multi million pound deal on account of the poor audio and video quality during an important conference call between themselves and a major music artist.

  • Shortage of collaboration technologies and tools led to increased employee travel for meetings.


  • Cisco Unified Communications

  • IP Phones

  • Jabber softphone (desktop and mobile)

  • Zoom Conferencing

Training Approach

  • Training consultancy to discuss approach and rollout.

  • Training delivered according to site rollout schedule with multiple trainers carrying out training simultaneously across multiple sites.

  • Blended training approach to reach all staff

  • EA’s attended 2 sessions ahead of go live.

  • EA’s received dedicated hand holding & support on go live with a ratio of 3 EA’s to 1 trainer.

  • Extended go live support was carried out for up to 1-2 weeks per site.

  • Trainers delivered ‘At Desk’ training to executives on go live.

  • All employees received remote training (through Zoom) on Cisco Jabber

  • Online tutorials created to show the usage of Cisco Jabber. These were placed on clients intranet as an aide memoir to the training they received as well as for new starters.


Increased employee satisfaction, productivity and efficiency.

Overall confidence in holding audio and video meetings with external clients has increased.

Immediate cost savings in travel as offices are able to communicate more effectively with each other and external clients.