Our client provides valued healthcare products and services by responding to the needs of patients and healthcare professionals. They are a core player in the EMEA healthcare market by providing superior products and services.
However, due to the current economic climate, coupled with the global pandemic situation, the company had to transition all their staff rapidly from a traditional office environment to home working. This was a new way of operating for many staff, so a careful adoption and training strategy had to take place with the whole project team all working remotely.
Customer Statistics
Industry
Medical
Size
24,000 employees
Location
160 locations worldwide
Overview
Obsolete legacy technologies that were not compatible with home working
Limited VPN access leading to slow connections
Urgent need to move to a cloud based (Office365) environment as a result of the pandemic
Immediate changeover from on-site to remote working required
Solution
Microsoft Teams collaboration training
Microsoft Teams Voice training
Remote go-live support
Registration of bookings
Champion training
Training Approach
Training and support were provided remotely due to Covid-19 restrictions on travel and movement.
Mix of champion and end user training to ensure widespread adoption and ongoing support for employees.
Assistance in scheduling users into small group sessions by requiring them to register onto a training session.
Go-Live support provided remotely using Microsoft Teams.
Dedicated channels providing clear lines of communication between the end users and the project team.
Customised E-learning videos were produced for Microsoft Teams Voice. These online tutorials were used as part of an onboarding package for new starters and as part of training collateral for existing staff.