Our client is a regulated charitable housing association and one of the UKs most successful independent social businesses. They house around 250,000 people in more than 95,000 homes primarily across London and the South East. However, they have struggled with outdated equipment and a lack of unity between offices.

Customer Statistics


Several thousand

14 offices in UK


  • Lack of cohesion between offices

  • Shortage of collaboration technology and tools leading to increased travel costs

  • Outdated technologies

  • 3rd party methods used for sharing – less secure and out of company’s control


  • Windows 10

  • Microsoft Surface devices and pens

  • Microsoft Surface Hubs

  • Microsoft 365 applications including:

    • OneNote to encourage digital note taking in meetings etc
    • OneDrive instead of my documents
    • Microsoft Teams – collaboration and voice
  • Microsoft Teams

Training Approach

  • Classroom based training

  • Floor walking support

  • Masterclasses following go-live support

  • Remote training to capture homeworkers and smaller offices

  • White glove hand holding and further 121 training for Managers and PAs

  • Microsoft Teams channel support as well as links to user guides and bespoke videos showcasing success stories and best practices

  • Roadshow workshops


Increased online collaboration between sites

Reduced travel expenses

Less time travelling led to Increased productivity

One centralised cloud based file server (Sharepoint) allowing multi-user access, real time collaboration of working documents

Safer and secure file sharing with MFA

Improved teamwork and work flow processes