Our client is a travel company that has been operating since 1985. They are the longest and most successful transatlantic tour operator and a market leader for travel to the USA and Caribbean. However, they struggled with slow and antiquated technology. Both the administration departments and the customer facing contact centre were using disparate and outdated technologies and communication systems.
Customer Statistics
Industry
Travel
Size
1 site | 600 users
Location
South East England with
satellite offices globally