1UC are pleased to announce that we have been accepted into the G-Cloud framework! G-cloud 12 is the latest version of the UK Government’s directory of Cloud hosting, software, and services.
This directory makes it easier for public-sector bodies to find pre-vetted suppliers and services. As leading experts in change management, adoption, and training services 1UC is uniquely placed to offer training & support (remote or on-site) for organisations looking to adopt Cloud technology.
Business development managers, procurement and other key decision makers of G-Cloud 12 can buy with confidence knowing not only that the terms of engagement have already been approved but that we also have a long and prestigious history of delivering high quality and bespoke service.
Suppliers listed on G-Cloud have their offerings are divided into 3 separate categories:
- Cloud Hosting
- Cloud Software
- Cloud Services
As 1UC principally provide training services we fall into the third category. Below is a full list of the services 1UC offer on G-Cloud:
Data Governance Consultancy
We can provide recommendations around following key areas:
- Configuration- Defining the global settings and what security is applied to them.
- Membership- – Controlling the internal users and external guest membership and ongoing reporting of adoption.
- Lifecycle- Managing teams lifecycle to ensure that teams are reviewed on a regular basis and deleted when no longer required to prevent information sprawl.
- Information Management- Ensuring information protection measures are appropriately applied to team’s data, chat and conversations and that external sharing is controlled.
- Client Access- Ensuring the technical set up has been deployed and appropriate levels on user and device controls are applied to ensure that user can safely and easily access Microsoft 365 and Teams.
- OCM & Training- Ensuring that IT administrations, security staff, service desk users and end users are trained on data governance best practices and their roles and responsibilities for using, managing, and supporting colleagues.
Contact Centre Consultancy & data gathering
Designing a new call centre can be a daunting task. 1UC provides the ability to discuss the configuration and design of a new call centre with an experienced call centre design specialist. By discussing call routing options, agent call distribution and reporting needs in depth prior to implementation, all operational needs are met, and caller-satisfaction-affecting-pitfalls are avoided.
This offer can remove the complexity of creating a new call centre away from the client and reassurance that their needs are addressed. As all discussions are documented and the programming is well detailed, the client can relax in the knowledge that their requirements will be interpreted and implemented into a first-class call centre, benefiting from all current industry best practice standards. This course can be completely customised for each client as appropriate.
Microsoft 365 training
Our Microsoft 365 courses are ready out-of-the-box to be delivered at your offices or remotely, however they can also be easily tailored to match your specific requirements, in line with how your organisation uses Microsoft 365.
Avaya Aura training
Avaya Aura is an established provider of UC technology for enterprise solution from IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions. The Avaya Aura UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.
Avaya IPO training
Avaya IP Office is an established provider of UC technology for small to mid size business, providing IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions. The Avaya IP Office UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.
Cisco is an established provider of UC technology from IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions. The Cisco UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.
Anywhere 365 training
Anywhere 365 (A365) is a feature rich, cost effective, enterprise grade Unified Contact Centre solution that leverages your existing investment in Microsoft Teams. A365 UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.
1UC are custom content and learning solutions specialists, creating tailored content, and learning journeys based on very specific and customised environments for our clients. We can create training videos tailored to ensure ongoing training needs are covered, interactive customised tutorials to show how all hardware and software-based applications work and how they will benefit the end users, and as part of our change management services, customised end user guides can also be created for both quick reference and in-depth reference.
Go Live Support
This offering provides support on the day of cutover to all users.