Cisco Attendant Console Training (All Versions)
This course offering training on the Cisco Attendant Console features and functionality. Switchboard Operators are educated on basic call handling. Hands on training and exercises will be used throughout the course.
| Duration | 90 minutes per session |
| Group Size | Up to 3 people per session |
| Prerequisite | No Prior Knowledge Required |
| Course type | Back Office End User |
| Training Room Requirements | Meeting Room/Training Room 1 PC fully loaded with Cisco Attendant Console software Headset or handset connected to PC 2-3 phones to re-enact different scenarios Attendant Username and Password |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place before a cutover |
Course Content
Upon successful completion delegates will be able to:
- Understand the call handling area
- Carry out basic call handling
- Placing a caller on hold and retrieving calls
- Transferring calls
- Joining Calls
- Parking Calls and reverting a parked call
- Forwarding a call to voicemail
- Adding speed dial entries
- Using the Directory