Anywhere365 Attendant Console
This course looks at what Anywhere365 is and how it works. It introduces both the Agent and Supervisor components and how to configure them in a way that will work best for your organisation as well as basic tasks like logging in and out, answering calls etc.
| Duration | 60 Minutes |
| Group Size | Up to 10 people per session |
| Prerequisite | No Prerequisite |
| Course type | Attendant Console |
| Training Room Prerequisites | Meeting Room 1 phone per person 1 PC per person (with Snapper and Teams Installed) |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This Should take place before a cut over |
Course Content
Upon successful completion, delegates will be able to:
Logging in to the attendant
Call handling within A365
- Answer a call
- Transfer a call
- Make a call
Contacts
- Save a contact
- Internal contact card
- Omni directories
- Search queries
- Favourites
- Send an email
Understand/Change the layout of A365 Attendant
- Interface
- Conversation
- Queues
Widgets
- Adding widgets
- Configuring widgets