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Anywhere365 Attendant Console

This course looks at what Anywhere365 is and how it works. It introduces both the Agent and Supervisor components and how to configure them in a way that will work best for your organisation as well as basic tasks like logging in and out, answering calls etc.

Duration 60 Minutes
Group Size Up to 10 people per session
Prerequisite No Prerequisite
Course type Attendant Console
Training Room Prerequisites Meeting Room
1 phone per person
1 PC per person (with Snapper and Teams Installed)
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This Should take place before a cut over

Course Content

Upon successful completion, delegates will be able to:

Logging in to the attendant

Call handling within A365

  • Answer a call
  • Transfer a call
  • Make a call

Contacts

  • Save a contact
  • Internal contact card
  • Omni directories
  • Search queries
  • Favourites
  • Send an email

Understand/Change the layout of A365 Attendant

  • Interface
  • Conversation
  • Queues

Widgets

  • Adding widgets
  • Configuring widgets

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