IX Workplace Attendant
This course offering training on the Avaya IX Workplace Attendant features and functionality. Switchboard Operators are educated on basic call handling.
Hand on training and exercises will be used throughout the course.
| Duration | 2.5 hours |
| Group Size | Up to 3 people per session |
| Prerequisite | No prior knowledge required |
| Course type | Back Office End User |
| Training Room Requirements | Meeting Room/Training Room 1 PC fully loaded with Workplace Attendant software 2-3 phones to re-enact different scenarios |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams |
| Note | This course should take place before a cutover |
Course Content
Upon successful completion, delegates will understand / be able to:
- Launch the Attendant
- Sign Into the Attendant
- Understand the Interface
- Change Attendant Presence Status
- Navigate the Directory Window
- Manage Contacts
- Search the Phone Directory
- Add Criteria to the Phone Directory Search
- Add Contacts (Operator Specific)
- Busy Lamp Field
- Make a Call
- Accept a Call
- Put a Call On Hold
- Park a Call
- Perform a Supervised Transfer
- Cancel a Transfer
- Perform a Blind Transfer
- Use the Favourite Feature
- Use the Suggested Feature
- Cherry Pick a Call
- Add and Delete Notes from a Call
- Create and Manage a Conference
- Display the Call History
- Set Night Service
- Log out of the Attendant