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IX Workplace Attendant

This course offering training on the Avaya IX Workplace Attendant features and functionality. Switchboard Operators are educated on basic call handling.
Hand on training and exercises will be used throughout the course.

Duration 2.5 hours
Group Size Up to 3 people per session
Prerequisite No prior knowledge required
Course type Back Office End User
Training Room Requirements Meeting Room/Training Room
1 PC fully loaded with Workplace Attendant software
2-3 phones to re-enact different scenarios
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will understand / be able to:

  • Launch the Attendant
  • Sign Into the Attendant
  • Understand the Interface
  • Change Attendant Presence Status
  • Navigate the Directory Window
  • Manage Contacts
  • Search the Phone Directory
  • Add Criteria to the Phone Directory Search
  • Add Contacts (Operator Specific)
  • Busy Lamp Field
  • Make a Call
  • Accept a Call
  • Put a Call On Hold
  • Park a Call
  • Perform a Supervised Transfer
  • Cancel a Transfer
  • Perform a Blind Transfer
  • Use the Favourite Feature
  • Use the Suggested Feature
  • Cherry Pick a Call
  • Add and Delete Notes from a Call
  • Create and Manage a Conference
  • Display the Call History
  • Set Night Service
  • Log out of the Attendant

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