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Equinox Attendant (IX Workplace Attendant)

This course offering training on the Avaya Equinox attendant features and functionality. Switchboard Operators are educated on basic call handling.
Hand on training and exercises will be used throughout the course.

Duration 3 hours per session
Group Size Up to 3 people per session
Prerequisite No prior knowledge required
Course type Back Office End User
Training Room Requirements Meeting Room/Training Room
1 PC fully loaded with Soft Console software
2-3 phones to re-enact different scenarios
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will understand / be able to:

Setting up Avaya Equinox Attendant

  • Starting Equinox Attendant
  • Configuring phone services
  • Configuring audio modes
  • Signing in
  • Presence status

Managing attendants

  • Adding attendants
  • Attendant user field description
  • Modifying attendants
  • Deleting attendants

Operations

  • Attendant operations
  • Managing contacts
  • Searching the phone directory
  • Adding more criteria to the phone directory search
  • Viewing complete details of a user
  • Speeding dialling
  • Managing Avaya Equinox attendant calls
    • Call handling
    • Cherry picking a call
    • Performing a blind transfer
    • Transferring calls
    •  Searching for a user
    • Putting a caller on hold
    • Parking calls
    • associates to conferences
  • Making a call
  • Redialling the number
  • Caller details
  • Adding notes
  • Deleting a note
  • Favourite users
  • Suggested users

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