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One X Communicator

This course offers training on the Avaya One X Communicator features and functionality.
Avaya one-X Communicator is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya one-X Communicator enables you to log into your company’s server remotely and make and receive telephone calls from your telephone extension.
Hands on training and exercises will be used throughout the course to demonstrate basic call handling and One X Communicator features.

Duration Additional 15-20 minutes to Handset and Voicemail end user session
Group Size Up to 10 people per session
Prerequisite No prior knowledge required
Course type Back Office End User
Training Room Requirements Meeting Room
PC with One X Communicator software per person
One X Communicator login credentials
Headset or phone per PC
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:

  • Understand the One X Communicator configuration
  • Understand One X Communicator features
  • Login/Logout of One X Communicator
  • Running and exiting IP Soft-phone
  • Overview of One X Communicator main window
  • Understand the Phone Buttons Toolbar
  • Basic call handling
  • Transferring calls
  • Conference calls
  • Understand and use Contacts
  • Understand and use the telephone directory
  • Understand and use the call log
  • Troubleshooting

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