IP Office Go-Live / Floor-walking / Bring into Service
This course offering provides live day support to all users on the system go-live.
| Duration | 1 day |
| Group Size | Typically 1 trainer per 50 users |
| Prerequisite | No Prerequisite |
| Course type | Go Live Support |
| Training Room Requirements | N/A |
| Remote Training Requirements | Go live support can be delivered remotely if required |
| Note | This course should take place on the day of a cutover |
Course Content
Trainers will be on hand to:
- Provide support for switchboard operators to ensure confident use of the console in a
live situation - Assist individuals unable to attend any end user classroom sessions
- Answer any questions during the day
- Troubleshoot any problems
- Ensure seamless adoption and transition of new technology
- Allow project engineers to concentrate on the IP office live day changes/updates