Europe’s leading frozen food company is one of the largest in the world with offices and factories serving the global food market. However, the recent acquisition of several famous brands highlighted the need to improve internal collaboration and communication as well as the need to reduce business travel costs.
Industry Frozen Foods
Size Approx 4600 across Europe
Location UK Headquarters with 17
locations across Europe.
Of these locations,
13 are factories
High travel costs
No collaboration and complicated communications systems between offices and factories
Poor video conferencing quality with external clients
Cisco Unified Communications
Jabber softphone (desktop and mobile)
A complete change management program was put in place between our adoption specialists and the client.
Key stakeholders were brought together to form project team. This included: Management, Communications & Marketing, HR, IT and End Users.
Various staff from all departments were ‘Interviewed’ and key obstacles were highlighted which needed to be overcome for the culture to accept the new changes.
A champions network was put in place to help promote the positive outcomes of the new changes.
Training outlines were tailored based on the above analysis and in accordance to how the technology was to be rolled out by IT.
‘Train the Trainer’ style training was delivered to champions at every site and in the local language.
Centralized, reliable solution that brings together offices and factories
Increased collaboration and online meetings between office staff and factories leading to reduced travel costs
Ability to create virtual teams quickly
Improved teamwork and workflow processes across offices
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