Microsoft 365 Teams Voice – Mobile
This course will provide users with an overview and introduction of the calling and telephony features within Teams Mobile. This course can be completely customised for each client as appropriate.
| Duration | 90 minutes |
| Group Size | Up to 10 people maximum |
| Prerequisite | No Prerequisite |
| Course type | Microsoft 365 |
| Training Room Requirements | Meeting Room TV/Projector PC/ Laptop with Teams installed per user 3 client test accounts must be provided |
| Remote Training Requirements | Sessions will be hosted using either Webex or Microsoft Teams sessions Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams 3 client test accounts must be provided |
| Note | This course should take place before a cutover |
Course Content
Upon successful completion, delegates will be able to:
Microsoft Teams Telephony Overview
- What is a softphone?
- Integrated with Teams
- Access from any device
- Desktop Application
- Mobile Application
Making a call
- Making internal & external calls
- Start an internal call or call to a guest from a chat in Teams
- Add external contacts
- Start a call from History
Answering a call
- Answering a call
Understanding the Call Window & Call Controls
- Place callers on hold
- Place callers on mute
- Using dial pad during a call
Transfer & Conference
- Unsupervised Transfer calls
- Supervised Transfer
- Cancelling a transfer
- Adding someone to a call
Meetings
- Schedule a meeting
- Select a channel to meet in
- Invite people
- Join though teams and Outlook
- Connecting and checking devices
- Meeting Options
- Chat with participants
- Participant preferences
- Edit and updating meetings
- Cancel meetings
Call Forwarding
- Activate Call Forwarding
- Understand Call Forward options
Voicemail
- Using Voicemail
- Setup Your Voicemail greeting
- Check your voicemail