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Microsoft 365 Teams Voice – Mobile

This course will provide users with an overview and introduction of the calling and telephony features within Teams Mobile. This course can be completely customised for each client as appropriate.

Duration 90 minutes
Group Size Up to 10 people maximum
Prerequisite No Prerequisite
Course type Microsoft 365
Training Room Requirements Meeting Room
TV/Projector
PC/ Laptop with Teams installed per user
3 client test accounts must be provided
Remote Training Requirements Sessions will be hosted using either Webex or Microsoft Teams sessions
Attendees must have access to a PC/ Laptop that can access Webex or Microsoft Teams
3 client test accounts must be provided
Note This course should take place before a cutover

Course Content

Upon successful completion, delegates will be able to:

Microsoft Teams Telephony Overview

  • What is a softphone?
  • Integrated with Teams
  • Access from any device
  • Desktop Application
  • Mobile Application

Making a call

  • Making internal & external calls
  • Start an internal call or call to a guest from a chat in Teams
  • Add external contacts
  • Start a call from History

Answering a call

  • Answering a call

Understanding the Call Window & Call Controls

  • Place callers on hold
  • Place callers on mute
  • Using dial pad during a call

Transfer & Conference

  • Unsupervised Transfer calls
  • Supervised Transfer
  • Cancelling a transfer
  • Adding someone to a call

Meetings

  • Schedule a meeting
  • Select a channel to meet in
  • Invite people
  • Join though teams and Outlook
  • Connecting and checking devices
  • Meeting Options
  • Chat with participants
  • Participant preferences
  • Edit and updating meetings
  • Cancel meetings

Call Forwarding

  • Activate Call Forwarding
  • Understand Call Forward options

Voicemail

  • Using Voicemail
  • Setup Your Voicemail greeting
  • Check your voicemail

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