
Avaya Aura is an established provider of UC technology for enterprise solution from IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions.
The Avaya Aura UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.
If you need more focus on certain areas, such as Personal Assistants setting up video meetings for their managers to an advisor in the call centre handling a customers enquiry, we can help.
Avaya Aura is an established provider of UC technology for enterprise solution from IP telephony to collaboration tools and providing an enhanced online meeting experience to a variety of contact centre solutions.
The Avaya Aura UC courses from 1UC are designed to address core end-user training for the absolute beginner to more advanced levels.
If you need more focus on certain areas, such as Personal Assistants setting up video meetings for their managers to an advisor in the call centre handling a customers enquiry, we can help.

Select user type
Go-Live Support
Service
This course offering provides support to all users on the system go-live. This support is available for all Avaya solutions and can be customised for larger installations.
Back Office End User
Handsets
Delegates will also receive basic training on the Graphical User Interface (GUI) and Telephone User Interface (TUI) features of the unified voicemail when used with Outlook or Notes. Everyday use of the voicemail system will be covered.
As well as advanced handset training, delegates will receive comprehensive training on the features and functionality of the voicemail system. Current business ‘Best Practice’ will be covered for the handset and the voicemail.
Super users will subsequently be able to provide answers to most frequently asked questions during Go-Live.
Softphone
Avaya Equinox is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya Equinox enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel. It also can connect to products such as Microsoft Outlook, and offers conferencing, presence and chat (if required/purchased).
Users will create spaces, make and receive video calls.
Avaya one-X Communicator is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya one-X Communicator enables you to log into your company’s server remotely and make and receive telephone calls from your telephone extension.
Mobile
IX Workplace is a mobile application that enables you to control telephone calls (both incoming and outgoing) directly from your iOS or Android mobile app. IX Workplace enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel and acts you your own work desk phone would have done if you could have taken it with you outside of the office. It also can connect to products such as Microsoft Outlook, mobile contacts and offers conferencing, presence and chat (if required/purchased)
Users will create spaces, make and receive video calls.
Attendant
This course offering training on the Avaya Equinox attendant features and functionality. Switchboard Operators are educated on basic call handling. Hand on training and exercises will be used throughout the course.
Contact Centre – Agent
Handsets
Delegates will also receive basic training on the Graphical User Interface (GUI) and Telephone User Interface (TUI) features of the unified voicemail when used with Outlook or Notes. Everyday use of the voicemail system will be covered.
Softphone Audio
Avaya one-X Communicator is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya one-X Communicator enables you to log into your company’s server remotely and make and receive telephone calls from your telephone extension.
Avaya Equinox is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your PC. Avaya Equinox enables you to log into your company’s server remotely and make and receive telephone calls from your softphone anywhere you may travel. It also can connect to products such as Microsoft Outlook, and offers conferencing, presence and chat (if required/purchased)
Softphone CC
Hands on training and exercises are used throughout the course to demonstrate basic call handling and IP Soft-phone features.
Contact Centre – Supervisor
Contact centre reporting & recording
Avaya Analytics is a reporting platform that allows you to view and analyse Avaya Oceana solution data through historical interaction dashboards, enabling you to get insights to enhance customer experience and agent performance and streamline contact centre operations. This course provides an overview to Avaya Analytics and introduces its features and capabilities.
It is designed to educate contact centre supervisors on how the system functions, where different types of reports can be found and how to run these reports in order to manage the contact centre effectively.
This course provides an introduction to CMS Supervisor. It is designed to educate contact centre supervisors on how the system functions, where different types of reports can be found and how to run these reports in order to manage the contact centre effectively.
Administration
System Admin
Contact Centre Admin
Avaya CMS Supervisor provides the information and management tools that customers need to monitor and analyse the performance of their contact centre operations, showing where improvements are needed and where to take fast effective action. This course provides an overview of CMS and covers areas such as reporting and agent skill administration. The back end of CMS administration is also explored such as backups, terminal administration and setting up new supervisor logins.